Frequently Asked Questions
Everything you need to know about shopping with Thrivin
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply contact our support team to initiate a return or exchange process.
Which payment methods do you accept?
Thrivin accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I ensure I am choosing the right size or model?
Each product page features a detailed description and, where applicable, a size chart. If you are still unsure, our customer service team is happy to provide personalized recommendations.